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Shared Services Maturity Assessment - Atos Consulting
How do you stack up against best practices?
Does your shared services team embody the characteristics that are displayed by world-class organisations in:
1 Leadership
2 People & Culture
3 Organisation
4 Customer Service
5 Technology & Systems
6 Processes
Using this QuickScan diagnostic assessment will challenge your thinking and help define the areas where weaknesses need to be addressed.
You will receive a free and personalized assessment report which indicates to your organisation where you are against your peers and identifies the level of maturity (see image below).
Take the assessment: https://www.scoreresearch.com/quickscan/diagnostic/1
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Characteristics of first quartile performance
To participate in the survey and the free web-seminar that looks at these issues
| Not so many years ago Finance and Accounting, Human Resources and IT would have been unable to contemplate their fiefdoms in terms of efficiency. The typical annual performance review might have included a few vague subjective assessments and one over-arching measure ‘operating costs must be less than budget’ |
60% of shared service organisations rate efficiency as their top concern
13% of multi-process managers spend more than 40% of their time on performance management issues. |
Nowadays performance of support activities receives the sort of examination once reserved for ‘core’ activities. Today’s leading organisations are as aware of output per FTE and cost per unit for support activities, as they are for core manufacturing. As part of the strategy of delivering greater value at lower costs leaders look to shared and outsourced services. The cycle is unstoppable; homogeneity, location neutrality, scaleability create the economic condition that drive the search for even greater scale, increased automation and lower cost locations. When the available internal scale is reached then economics drive increased outsourcing or insourcing.
Leading shared service operators are passionate about performance; continuous improvement, process-thinking, benchmarking, six-sigma, lean, service quality, customer focus are inculcated in staff.
Characteristics of First Quartile Performance – shared services
The drive for first quartile performance is in itself one of the key characteristics of those that reach it. In other words, they have a clearly articulated vision of ‘being the best’ and they know what that means in terms of measures and practices.
So let’s examine what first quartile looks like. Statistically it means being in the top 25%, but what are the characteristics of those reaching these heady heights.
- They have a clear, well-articulated vision and leadership that is consistent, determined and tenacious in driving towards it.
- They have strong process-thinking exemplified by ownership
- They are well–supported by IT
- They are continuously looking for better ways to do things
- They are excellent at training and motivating there staff
- They know their customers needs
- They are aggressive in their examination and elimination of deviations
- They capture, share and implement best practices
- They have excellent mechanisms for collecting, disseminating and acting upon performance data
- They are fair and caring about their staff
- They continuously educate and train their staff
We are currently running a survey about the questions uppermost in the minds of shared service leaders and how they are addressing them. Preliminary results are interesting: 60% of shared service organisations rate efficiency as their top concern and 13% of multi-process managers spend more than 40% of their time on performance management issues.
To participate in the survey and the free web-seminar that looks at these issues
Shared Services Benchmarking Survey
Shared Services Survey 2004 - In partnership with IQPC Exchange and FASSBEX.com
This 3rd annual benchmarking survey will provide valuable insights into the development of Shared Services and Outsourced Services. You will discover, amongst other things:
- How your services compare in terms of size and scope, relative to turnover
- How services are organised and charged
- What proportion of services are outsourced; now and future.
- Comparative migration costs and duration
- How organisation scale affects operating resources
- Compare how key enablers are deployed
For the first time we include a section dedicated to service providers: discover how your growth projections compare with others who service this sector.
Data protection and non-disclosure
Your personal data and that of your organisation will not be disclosed to any third party without your permission. Score Research has the right of interpretative use of the data under condition of anonymity for all participants.
The questionnaire is designed for ease and speed of completion but please take every care to read the questions carefully and answer as honestly and completely as possible. Tell it the way it really is!
This survey is conducted in partnership with The Shared Services and Outsourcing Network
The fee for this survey is £315 - order form
To access the documents listed below please complete a brief registration form and then click the appropriate item on the menu bar to the left. If you have already registered you can login by using the panel at the foot of this page.
Finance & Accounting Shared Services Survey 2003 - The results of this survey are available FREE and are accessed by pressing the Shared Services menu item on the left. You are required to register to access this item.
Forty-seven organisations participated with an average sales revenue of £5.2billion and an average operating budget of £19 million. The survey adds to the 2001 survey (see below); salary ranges by key job role within region and global; employee turnover; process knowledge; degree of electronic interchange.
Shared Services Benchmarking Survey (November 2001) - Thirty eight shared service organisations, representing most European countries and a few world-wide, participated. The benchmarking survey provides valuable insights about the way Shared Services have been and are being developed.
- Which processes are commonly positioned in Shared Services
- Migration paths adopted and how far along that path organisations are
- Criteria used to select location
- How system, processes and staff rationalisation have benefited organisation
- How organisation scale affects operating resources
- Is outsourcing deployed, or, being considered, and to what extent.
The report is available FREE of charge by clicking the menu bar to the left (shared services) and completing a simple registration/login to access it. Other reports and brochures are available once logged in.
Corporate Purchase Card (CPC) Benchmarking Survey
Score Research has developed a simple benchmarking tool, 'CPCUSER', aimed at identifying CPC user, best practice deployment. Organisations who use purchasing card services are invited to complete the benchmarking survey questionnaire. The survey, ongoing since 2000, helps those who have deployed the purchasing card to gauge the extent by which they are employing 'best practices'. Participants will receive a full benchmarking report comparing their organisation with the survey population. To participate you will need to register/login.
Finance & Accounting Processes
Score Research has conducted detailed benchmarking surveys of all accounting process. If you want to participate there are basically three options:
- Questionnaire and Report
- Questionnaire Report and Review (Reviews include varyings degreees and combinations of diagnostic interviews, process mapping, workshops and recommendations.
- The above plus workshops with other participating organisations (depends on who is currently participating)
You can participate as a one-off exercise or subscribe to an annual update/ bi-annual update service for two three years following your initial benchmarking report.
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