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Home > News > Score Research to benchmark DWP’s finance shared service operations.

Date: 21st Dec 07

Atos Consulting's Score Research benchmarking service is undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. DWP are seeking operational comparison and insights for continuous improvement.

DWP’s financial Shared Services include Accounting Services, Benefits Payments, Debt Management and Payables; the scale of Benefits Payments and Uniqueness of Debt Management make these a particular challenge for benchmarking.  Atos Consulting will use process decomposition, activity analysis and best practice assessments to baseline and benchmark the service delivery.  

Atos Consulting’s benchmarking methodology, web-based tools and network of partners, clients and organisations will be employed to deliver benchmark metrics, workshops and ongoing performance measurement. The project encourages focused exchange with other organisations around service metrics, delivery and process improvement.

Do you want to participate?
Atos Consulting invite organisations wishing to participate in this benchmarking study to contact them. Benefits include the opportunity to network and share best practice with other shared service providers and the identification of best in class comparative metrics with which to check and develop your organisations progress. Find out more

About DWP
Just about everyone in Great Britain will deal with the Department or one or more of its businesses at some point in their lifetime.  DWP’s businesses include:
• Jobcentre Plus
• The Pension Service
• Disability and Carers Service
• Child Support Agency

DWP’s plan is to deliver best practice commercial services and solutions that support the Department’s required business outcomes and provide best value for money.
www.DWP.gov.uk

About DWP Shared Services
DWP Shared Services provides payment processing, debt management, payables, general accounting services and employee services to the customer-facing businesses and other external departments. They employ over 4,000 staff at a number of sites across the UK.  DWP Shared Services were set-up in September 2006 and have ambitious plans to lead in the provision of Shared Services across the public sector.

About Atos Consulting
Atos Consulting™, the global consulting practice of Atos Origin, is a leading provider of business, process and technology consulting services. With more than 2,500 staff globally, it focuses on delivering proven, pragmatic solutions to the telecom, manufacturing, financial services and public sectors.
Atos Consulting’s Score Research benchmarking services provides tool and consultancy that combine benchmarking, performance management and improvement of support activities. Benchmarking exchange programmes are available across public and private sector organisations covering Finance, HR, ICT, Facilities, Supply Chain.

For more information about Atos Consulting visit: http://www.uk.atosconsulting.com/