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Home > News > Tue 6th March - Business Process Sourcing Workshop

Date: 23rd Jan 07

Event: Finance and Procurement "How-To Days"
Date: March 6 – 7, 2007
Venue: Radisson SAS Royal, Brussels, Belgium

WORKSHOP C: Tuesday 6th March, 14:00-17:00

Business Process Sourcing: implementing effective techniques to achieve superior performance.

Topics to be covered in this session include:

• How to define the right sourcing mix - process design, activity analysis, in-house process improvement and automation, costand benefits.
• How to balance cost with effectiveness - sourcing as a support to finance transformation
• Developing the right service delivery model - outsourcing processes - key tips, getting the sourcing mix right over time.
• Governance of service quality - SLAs, KPIs, benchmarking, outsourcing management.

Participants will have the opportunity to benchmark their organisations’ attributes against other leading performers using the worldclass Quickscan benchmark diagnostic tool. We will consider the benchmarking pitfalls and define the essentials. Drawing on case studies we will examine all facets of performance and the balance of measures essential to building a complete picture.

You will learn how to go about benchmarking, ensuring valid comparisons are made and see real data and definitions of world class operations.

Facilitators:
Philip King, Associate Partner, Atos Consulting
Ian Malcolm, Associate Partner, Benchmarking, Score Research

For further details:
www.sharedxpertise.org/how-to-days
Telephone +32 2 777 96 89
email: events@sharedxpertise.org