Client Comments
Borealis Group - Shared Services Director
Borealis Group (sales revenue circa €4billion) is a leading producer of polyethylene and polypropylene; plastics raw material that is used in many everyday products from diapers, food packaging and houseware, to cars and trucks, pipes and power cables. Its shared service operation in Mechelen ( Belgium) services all production and sales sites across Europe, providing accounts receivable, accounts payable, record to report and fixed asset support services to the businesses that comprising the group.
"As a young shared service organisation we are determined to embed a dynamic, service-orientated, measurement culture and adopt best practices. One of our key success criteria is to support our strategy of continuous process and customer service level improvement. To drive our goals forward we needed to benchmark our current and future performance on a consistent basis and compare against world-class standards. The choice of benchmark provider required careful consideration; we needed to be confident that data is fresh, relevant to our sector and geographic coverage and covered the scope of our services. It was a real bonus to find a provider that also offered use of their hosted data collection tool for ongoing performance monitoring and reporting."
“Score Research is an ideal fit to support us in the achievement of our strategic goals. Their ‘ScoreCard' combines benchmarking, performance management and customer (internal and external) surveying tools. As a main player in the benchmarking sector Score Research also provides us access to a wider FASSBEX benchmarking programme enabling us to share and understand how best to approach improvement opportunities. The Score Research products and service enable us to demonstrate to our key stakeholders the value we are adding to the greater business.”
Telewest – Head Shared Financial Service Centre
"A well constructed programme which had it all; a detailed and searching questionnaire, very clear outputs, explanations and rankings with the group and to a wider database. The group dynamics were superb with all participants willing to share experiences, offer advise on how to continually improve processes and achieve better results. This would not have happened without the determination and enthusiasm of Ian Malcolm to deliver a quality product and ensure that post event the workshop group continue to gain the benefits obtained via FASSBEX".
Ferodo Ltd - Finance Director
"As a result of your research, my department is much more aware of the importance of quality in the finance function. As Ferodo strives for world class performance, the finance function has recognised its pivotal position in influencing the entire business operation, and through business partnering we are addressing many related issues. The research has been extremely valuable in identifying best practice and in influencing the cultural change necessary to foster continuous improvement."
British Telecom - Controller Group Finance
"B.T. is committed to achieving world class standards in all that we do. In terms of the finance function this means a fundamental review of our processes against customer requirements and affordability targets. Your benchmarking research has proved extremely valuable in presenting us with hard facts about our performance compared with other organisations and giving us valuable insights into methods of attaining the world class performance, to which we aspire. Our process re-engineering programme is planned to save many millions of pounds for the company and the quality of your research will be a significant enabler"
J. F. Renshaw Limited - Finance Director
"Working with Score Research has allowed us to objectively assess our strengths and weaknesses and more importantly begin to develop effective performance monitoring and reporting in tune with current best practices".
Allied Domecq Pensions – Former Chief Executive
"Score Research established a benchmarking consortium with five large pension funds and was responsible to me for managing this extremely valuable project, resulting in an analysis of our business activities compared with our peer group and identifying best practices and a compelling need for change. This enabled an action plan being developed to save significant expenses and improvement with our investment performance. We soon identified from this process a need to outsource, which was successfully implemented, for our benefits, finance and investment management departments".
The Economist Group – Finance Director
"The Economist Group has, in the past twelve months, undertaken a significant financial and information systems implementation. The new systems are a part of our search for best practice for our twenty-seven, world-wide business units. Score Research has made a positive contribution to the identification of key information needs throughout the group. Extensive use is being made of Score's process mapping and re-design to effect the efficiency improvements the group is seeking. The finance function performance metrics set challenging targets for us to achieve, as we introduce best practices and processes".
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